SME Hub Definition

The ability of the bank to offer “One Stop Centre Experience” to its customers where all the bank’s staff at all business levels have the ability to provide the information as stated below to the customers :

i) Bank’s products and services package and its client charter

ii) Products and services related to SMEs offered by government agencies and any other SME lending institutions

iii) Brief on economic and industry reports, corporate business plan and also related BNM guidance & circulars

iv) Related initiatives with Bank’s strategic partners/providers

The above information will support the cxoncept of “No wrong door policy”. For example, any customer that comes to the Bank for assistance, will receive responses not only on the bank’s products and services but also information pertaining to assistance from the other SME lending institutions or government agencies.

In addition, while providing ‘value added advisory services’ to the customers along the relationship tenure, the Bank’s staff will be able to further assist the clients to tap any matching grant or technical assistance available, or any developmental programmes funded by the government alloted to the other agencies.