SME Bank

Following the announcement by the Government on the Movement Control Order (MCO), beginning 13 January to 26 January 2021 which also involves the Conditional Movement Control Order (CMCO) and the Recovery Movement Control Order (RMCO) in selected states in Malaysia, SME Bank is taking the following measures immediately:

 

MCO CMCO RMCO

SME Bank Head Office and all SME Bank Branch Network Offices in states and areas under MCO

SME Bank Branch Network Offices in in states and areas under CMCO

SME Bank Branch Network Offices in states and areas under RMCO

Operating Hours
9.00am - 3.00pm
Operating Hours
9.00am - 3.00pm
Operating Hours
8.30am - 5.30pm

 

BOOK YOUR BANKER (BYB)

BYB service in states under MCO and CMCO are temporarily suspended until further notice. However our Relationship Managers will continue to serve through telephone call, emails, WhatsApp and others.

 

SUBMISSION OF DOCUMENTS

  • Head Office - Please deliver the documents to the mailing room at the Head Office’s lobby. As an alternative, you can email the documents to the Relationship Manager in charge.
  • Branch Network Offices – Please contact your Relationship Manager for document submission arrangement. As an alternative, you can email the documents to the Relationship Manager in charge.

 

HEALTH AND SAFETY SOPs

  • In our effort to ensure the safety of our customers as well as our employees, visitors are highly encouraged to meet our Relationship Managers based on appointments instead of walking in. Customers are also encouraged to discuss matters related to their accounts via phone calls.
  • Visitors are required to scan the provided QR code and body temperature will be taken. If you have a fever or show symptoms of the COVID-19 virus, you will be asked to leave the premises and make a new appointment.

 

These measures are taken in accordance to the Ministry of Health’s guidelines in managing the spread of COVID-19.

Thank you for your understanding and cooperation on this matter.

The Management of SME Bank